Refund policy

Refund Policy

Damaged, defective or incorrect items

If your order arrives damaged, defective or different from what you ordered, email us at info@dar-aura.ae within 7 days of delivery with your order number and clear photos of the item and packaging. We will send a replacement or issue a full refund, at no cost to you.

Change of mind

You may return unused items in their original condition and packaging within 14 days of delivery. To start a return, email us with your order number. Return shipping costs for change-of-mind returns are paid by the customer, and items must be sent to the return address we provide.

Items that cannot be returned

Candles, diffusers and fragrance products that have been opened or used
Gift cards
Items marked as final sale

Refunds

Once your return is received and inspected, we will email you to confirm. Approved refunds are issued to your original payment method within 7 business days. For Cash on Delivery orders, refunds are made by bank transfer. For orders paid with Tabby or Tamara, refunds are processed through the provider.